Delivery
We aim to process and ship all orders as quickly and efficiently as possible. Production times may vary depending on the type of product, order quantity, and level of customization.
Once your order is confirmed, it will be prepared for production. After production is completed, your order will be shipped to the address you provided at checkout.
Delivery times may vary depending on your location and the shipping method selected. Any estimated delivery timeframes are provided for guidance only and may be affected by external factors such as courier delays or customs procedures.
Customers are responsible for providing accurate and complete delivery information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Returns and Refunds
Because our products are custom-made and personalized, returns are generally not accepted unless the item is defective or there is a production error.
If you receive a damaged or incorrect product, please contact us within a reasonable time after delivery with clear photos and order details. We will review your request and offer a suitable solution, which may include a replacement or refund.
Approved refunds, if applicable, will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.
Order Issues
If there is any issue with your order, including missing items or quality concerns, please contact our support team as soon as possible so we can assist you.
We are committed to ensuring customer satisfaction and will work to resolve any problems quickly and fairly.